How do I return an item?

Refund Information


Standard Items

If you are not completely satisfied with your purchase, the item must be returned within 14 days of receipt in the same condition, unused and in its original packaging. We will refund the cost of the item within 14 days.


Personalized Items

As personalized items are made specifically for you we cannot offer a refund on these items.


Returning Items

For all returns you will be required to arrange and pay for the return of the products to us. When returning items it is recommended you obtain proof of posting as we cannot accept responsibility for parcels lost in the post.